Returns Policy – Absolute Food Service

At Absolute Food Service, we prioritize delivering high-quality products and exceptional service to our restaurant and hospitality clients. Our Returns Policy is specifically designed for B2B transactions, ensuring transparency and efficiency.

General Return Guidelines

1. Eligibility for Returns:
   – Returns are accepted only for products that are defective, damaged during transit, or incorrect based on the purchase order.
   – Perishable goods are non-returnable unless the product quality is compromised upon delivery.
   – Custom orders and special products tailored for your business are not eligible for return.
2. Inspection Upon Delivery:
   – It is the responsibility of the recipient to inspect all goods at the time of delivery.
   – Any issues, including damages or shortages, must be reported immediately to the delivery personnel or within 24 hours of receipt.
3. Return Window:
   – All return requests must be initiated within 24 hours of delivery to ensure timely resolution.
4. Proof of Purchase:
   – A valid invoice or purchase order reference is required to process returns.

How to Initiate a Return

1. Contact Us:
   – Email us at returns@afsfoodservice.com or call our support team at 1 (888) 482 8881.
   – Provide details of the order, including product names, quantities, and a description of the issue.
2. Return Authorization:
   – If your request is approved, we will issue a Return Authorization Number (RAN) along with instructions for the return process.
   – Returns without a RAN will not be accepted.
3. Return Conditions:
   – All returned items must be in their original packaging and stored under proper conditions until pick-up or return is arranged.

Refunds and Replacements

– Refunds:
  – Refunds for approved returns will be processed within 1 or 2 business days after the returned goods are received and inspected.
  – Refunds will be issued as a credit to your account or original payment method.

– Replacements:
  – Replacement products will be delivered promptly once the return is processed and approved.

Non-Returnable Items

– Perishable items that have been accepted upon delivery unless quality issues are identified.
– Custom orders or specialty items made specifically for your business.
– Items stored or handled improperly after delivery.

Damaged or Incorrect Items

We strive to ensure your orders arrive in perfect condition. If you receive damaged or incorrect items:
– Document the issue with clear photos and details immediately.
– Notify us within 24 hours to facilitate a prompt resolution.

Contact Us

If you have any questions or require assistance, please reach out to us at:
Email: returns@afsfoodservice.com
Phone: 1 (888) 482 8881